Please fill out the return form that is included in your shipment. All returns must be postage paid; return shipping charges are not refundable. All returns must be packaged properly; we are not responsible for damaged returns that resulted from improper packing. We are not responsible for lost or stolen packages, and all claims for such must be worked out with the shipping company.
You may return any wrong part(s) to Universal Auto Specialist within 30 business days from your date of order. No returns will be accepted if the 30 business days have elapsed. All parts to be returned must be in their original condition and un-open. Anything that has been opened will not be able to be returned. All returns are subject to a non-refundable 15% restocking fee.
*We are not responsible for installation errors. We are also not responsible for any labor expenses, towing expenses, or rental car expenses caused by the use of wrong or defective parts during installation.
Please allow 10-15 days for refund to be process from the date we receive the product. Refunds will be credited to the credit card you used to buy the merchandise. Please be aware that your bank may take 4-7 business days to post the credit to your account or credit card.
Once order is placed, you will not be able to cancel your order. Make sure you are purchasing the correct item.
All items will be shipped via USPS, Fedex, or UPS. Tracking number will be emailed by 6pm, same day as purchase. We are not responsible if the wrong address was given in error and is not justified immediately. All items will be shipped by Ground, 2-Day and Next Day is available for an extra fee.
When you visit the UniversalAutoSpecialist.com website or use PayPal Services, we collect information sent to us by your computer, mobile phone or other access device. The information sent to us includes data on the pages you access, your computer IP address, device identifiers, the type of operating system you’re using, your location, mobile network information, standard web log data and other information. Web log data includes the browser type you’re using and traffic to and from our site.
We may also obtain information about you from third parties such as credit bureaus and identity verification services.
In order to help protect you from fraud and misuse of your personal information, we may collect information about your use and interaction with our website or PayPal Services. For example, we may evaluate your computer, mobile phone or other access device to identify any malicious software or activity.
We may also collect additional information from or about you in other ways, such as through contact with our customer support team, results when you respond to a survey and from interactions with members of the eBay Inc. corporate family or other companies